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Terms Conditions We Hold Ourselves To

These Terms & Conditions set out what you agree to when you open a bdtk11 account and what you can expect from us in return.

Account rules in plain wordsWallet and cashier termsOne document, no fine printUpdated copy stays on this page

See the Lobby Read FAQ

HOW WE APPLY IT

Your Data, Your Record, Our Duty

Applying these terms means handling your account record carefully. We keep the identity details, phone number and transaction history needed to run the wallet and to answer a dispute later, and we restrict who inside the company can open that record. Cookies on the site remember your session and language so you are not re-verifying on every page load; you can clear them in your browser and sign in again. Retention follows the record type — payment history stays longer than browsing data because payment rails and local rules require it.

Account Security

Your password and the one-time code sent to your phone protect the account. We never ask for either over chat, and any message that does is not from us.

Data Retention

We keep payment records for as long as local rules and wallet reconciliation need them, then delete what is no longer required. Identity checks are stored separately from lobby activity.

Cookies and Sessions

Session and preference cookies keep you signed in and hold your language choice. Clearing them in your browser settings signs you out and returns the site to defaults.

Requesting a Change

Want your details corrected, a copy of your record, or the account closed? Message support from inside the account and we will confirm what we can action.

Who Can Open an Account Here

bdtk11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We ask for a few things before your account goes live. You need to be old enough under the law that applies where you live, and you need to be in a region where access is permitted. One account per person, in your own name, funded

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from a payment source you actually control. That last part matters — if a bKash, Nagad or Rocket transfer arrives from a wallet registered to someone else, and we find that out during verification, we may suspend the account until it is cleared up. When you
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register you confirm the details you give us are accurate. If your address or phone number changes, update it rather than letting the old one sit there. We can amend these terms when payment rails or local rules shift, and when we do the current version
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replaces older copies on this page. Keep reading it now and then. Access to any part of the service still depends on your local law and eligible regions, and nothing in this document overrides that.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS SUPPORT

Reach Us About This Policy

A terms document should not leave you guessing. If a clause reads unclear, or you think we applied it wrongly to your account, write to us and quote your registered phone number so the support desk can pull the record straight away. Our Bangladesh support team handles wallet verification questions, payment matching and access issues, and we reply through the same channel you contacted us on. Keep screenshots of the bKash, Nagad or Rocket transaction reference if your query is about a transfer — it shortens the check considerably.

What You Ask Us Most

Most of the questions we get about this document are about eligibility, wallets and what happens when something goes wrong with a transfer. Here are the answers we give most often, in the same wording our support desk uses. If yours is not here, message us and we will point you to the clause.

Yes. Opening an account means you accept the version of the Terms & Conditions live on this page at that time. If we later change a clause, the updated copy replaces it here and continued use of your wallet counts as acceptance.

No. One account per person, registered in your own name and funded from a wallet you control. Duplicate accounts found during verification may be closed, and any pending withdrawal on the extra account is held while we check it.

Payment rails and local rules require us to match the sender to the account holder. If the wallet name and your registered name differ, or the amount looks unusual, we pause and ask before the funds move further.

It depends on the clause. Minor issues usually get a message and a request to fix the details. Serious cases, such as a false identity or a payment source that is not yours, can lead to suspension while we review and a decision on the balance.

You can ask us to close it any time from inside the account. We stop the wallet, settle any cleared balance, and keep only the payment history local rules require us to retain. Ask for a copy of your record at the same time.

No, and we would rather be accurate than quick-sounding. Withdrawals depend on how fast the receiving bKash, Nagad or Rocket wallet confirms, plus any verification we still need to finish on your account.

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