What This Policy Covers, and Where Local Law Decides
What you read here is our own account of how bdtk11 handles personal data. It is written for account holders in Bangladesh and it describes our platform only — not the wallet app you open on your phone. When you open your account we hold your
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name, mobile number, date of birth, login records and the transaction history tied to your account wallet. Payment references from bKash, Nagad, Rocket, Upay or Bank Transfer stay on file so your balance and payout history remain correct, and that record is what our team checks
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when you query a deposit. We also keep technical data: device type, browser, approximate location and the cookies that keep you signed in. That is how a login from a phone you have never used gets noticed. Nothing in this policy overrides the law where you
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live. Access to bdtk11 depends on your local law and eligible regions, and where a rule in your area asks for something different from what we describe below, that rule takes precedence. We update the wording when our payment rails or app features change, and the
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version on this page is the one that applies to your account. If you want a record corrected or your account closed, contact support and we will work through the request with you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.